Cultural Transformation Toward Agility
at Leroy Merlin

Client Context and Initial Challenge

Leroy Merlin, a major retail player, is undertaking a transformation of both its business model and corporate culture. The company, characterized by strong employee engagement and brand attachment, aims to evolve toward greater empowerment, agility, and cross-functionality while preserving its human-centered culture.

 

Mission Objectives

• Support the company’s cultural transformation
• Develop team agility and cross-functionality
• Deploy new management practices at scale

Methodology and Implementation Approach

• Initial experimental approach with pilot groups before progressive deployment at headquarters and stores
• Internal facilitator training to scale the approach
• Integration into management development programs (Steppers, Jumpers)
• International extension of the program (Eastern Europe)

Results and Measured Impact

• Widespread adoption at all levels
• Successful transformation of management practices
• Sustainable integration into management development paths

Key Learnings and Success Factors

• Importance of stakeholder commitment
• Strong employee adherence to the method
• Necessity of thorough internal facilitator training